Wood-Fired Pizza Ovens Warranty

Traditional Brick Ovens – 1-Year Limited Warranty

ProForno provides a 1-year limited warranty on parts for all Traditional Brick Ovens we manufacture.

What Is Covered

• Removable components including:
  doors, chimney caps, handles, and small included tools

• Manufacturing defects in covered parts

• Free replacement and free shipping for approved warranty claims

We may request clear photos or videos of the issue to confirm eligibility.
Customers are not required to return damaged parts unless we specifically request it, and in such cases, we cover the shipping cost.

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What Is Not Covered

Normal Wear & Tear

Brick ovens naturally develop cosmetic changes over time, which are not considered defects, including:

• Carbon/soot build-up inside the chamber or around the flue

• Scratches or marks on the cooking floor from trays and tools

• Minor paint discoloration or flaking on doors or chimneys caused by heat

• Slight tile discoloration from food spills

• Color change or surface rust on metal components due to heat exposure

• Minor external cracking where the render meets the arch

• Internal chamber cracks from thermal expansion

These occurrences do not impact performance or safety.

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Cracking

All brick ovens expand and contract with heat.
Hairline internal or external cracks are normal and do not indicate faulty workmanship.

If exterior cracking becomes a concern, we can supply a repair kit upon request.

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Moisture-Related Issues

Although our ovens are weather-resistant, customers must prevent:

• Exposure to irrigation systems or constant water sources

• Long-term saturation or standing water

• Repeated freeze–thaw cycles

Excess moisture can cause:

• Slower heating

• Increased smoke

• Material degradation

Damage caused by water intrusion or failure to protect the oven is not covered.
A protective cover is strongly recommended when the oven is outdoors without overhead shelter.

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Misuse

Warranty does not cover damage resulting from:

• Overheating the oven above 450°C (842°F)

• Burning inappropriate fuels or liquids

• Impact damage (dropping, collisions, improper transport)

• Operating the oven while saturated with water

• Using the oven for anything other than cooking food

Any use outside intended purpose voids the warranty.

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General Warranty Conditions

• All ovens are fully inspected before leaving our facility.

• Warranty applies only to ovens used properly and as intended.

• Each claim is reviewed individually.

• Warranty covers replacement parts only, not installation or labor.

• Cosmetic changes and environmental effects are not defects.

• Proof of purchase may be required.

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Safety & Responsibility

ProForno is not liable for:

• Injuries or property damage caused by misuse

• Improper installation

• Unauthorized modifications

• Failure to follow operating or safety instructions